Support

Subscriptions & Billing

How do I cancel my subscription?

Subscriptions are managed by Apple or Google — not by us directly. You can cancel anytime:

• iPhone / iPad: Settings → [Your Name] → Subscriptions → select the app → Cancel Subscription.
• Android: Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select the app → Cancel.

You retain Pro access until the end of the current billing period.

How do I restore my subscription on a new device?

Open the app → Settings → tap Restore Purchases. Make sure you're signed into the same Apple ID or Google account you used to subscribe. Restoration is instant.

How do I request a refund?

Refunds are handled by Apple or Google:

• iPhone: reportaproblem.apple.com → select the purchase → Request a Refund.
• Android: Google Play refund instructions.

My subscription isn't showing as active after purchasing

Wait 60 seconds and relaunch the app. If the issue persists, open Settings → Restore Purchases. If it still doesn't resolve, contact us with your order number.

App Issues

The app crashed or isn't working properly

Try closing and reopening the app. If the problem continues:

• Make sure you have the latest version from the App Store or Play Store.
• Restart your device.
• If the issue persists, email us with your device model and OS version and we'll investigate.

The app is slow or unresponsive

Force-close the app and relaunch it. If you're on a device with limited storage, freeing up space may help.

I lost my data after reinstalling the app

All app data is stored locally on your device and is not backed up to any server. Uninstalling the app permanently removes its local data. We recommend backing up your device before uninstalling.

AI Features (BG Remover, Meal Planner, Plant Care)

Why isn't the AI result accurate?

AI results are not always perfect and depend on photo quality and complexity. For best results: use clear, well-lit photos with a distinct subject. AI diagnoses in Plant Care are for general guidance only — consult a specialist for valuable or rare plants.

The AI feature says "Unable to process" or returns an error

All AI processing runs on-device, so no internet connection is required. If you see this error, try again with a clearer photo. If the problem continues, contact support.

Scanner

The scan looks blurry or has incorrect edges

Ensure good lighting and hold the camera steady. Tap the screen to focus before capturing. You can manually adjust the edge detection corners after the scan by dragging them.

Permissions

The app is asking for camera / photo / notification permission

We only request permissions that are necessary for the core feature you're using. Permissions are never requested on first launch without user action. If you denied a permission by mistake, go to your device Settings → [App Name] → Permissions to re-enable it.

Privacy

What data does the app collect?

We collect minimal anonymous analytics and crash reports. All your personal app data (habits, sessions, bills, scans) is stored locally on your device. No account required. See our full Privacy Policy.